Privacy Policy

Last Updated: 12th June 2026

1. Introduction

Medimate Technologies Sdn. Bhd. ("Medimate", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the Medimate website, mobile application, and related services.

2. Information We Collect

We may collect the following information:

• Full name
• Mobile phone number
• Email address
• Date of birth
• Profile photo
• Emergency contact information
• Booking details and appointment information
• Location information necessary to provide services
• Companion profile information
• Bank account information for companion payouts
• Payment transaction information
• Customer support communications
• Device and technical information

3. How We Use Your Information

Your information may be used to:

• Create and manage your account
• Process bookings and service requests
• Match users with suitable companions
• Facilitate communication regarding bookings
• Provide customer support
• Process payments and refunds
• Improve our services and platform functionality
• Conduct quality assurance and service monitoring
• Prevent fraud and maintain platform security
• Comply with legal and regulatory obligations

4. Information Sharing

We may share personal information with:

• Assigned companions involved in providing services
• Payment gateway and payment processing providers
• Technology, cloud hosting, and communication service providers
• Professional advisors and auditors
• Insurance providers where applicable
• Government authorities when required by law

Medimate does not sell personal information to third parties.

5. Payment Information

Payments made through Medimate are processed by authorised third-party payment service providers. Medimate does not store full credit card or debit card details on its servers.

6. Data Security

Medimate implements reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

While we take reasonable measures to protect personal data, no method of transmission or storage is completely secure.

7. Data Retention

Personal information will be retained only for as long as necessary to fulfil operational, legal, accounting, regulatory, and business requirements.

8. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience, understand website performance, and enhance platform functionality.

9. Your Rights

Subject to applicable law, you may request:

• Access to your personal data
• Correction of inaccurate personal information
• Withdrawal of consent where permitted by law
• Deletion of personal information where legally applicable

10. Third-Party Websites

Our website or application may contain links to third-party websites. Medimate is not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Medimate services are not intended for individuals below the age permitted by applicable laws to enter into legally binding agreements without parental or guardian consent.

12. Changes to this Privacy Policy

Medimate may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication unless otherwise stated.

13. Contact Us

For privacy-related enquiries, requests, or complaints:

Medimate Technologies Sdn. Bhd.
Email: support@medimate.com.my

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