Medimate Support

Need help with Medimate? Contact our support team or review our support resources below.

Medimate Technologies Sdn. Bhd.
support@medimate.com.my

Medimate Technologies Sdn. Bhd. is based in Malaysia and is preparing its pilot rollout in Klang Valley.

How to Contact Support

For user support, booking-related questions, account assistance, refund enquiries, safety concerns or general help, please email: support@medimate.com.my

Please include your name, contact number, booking reference if available, and a short description of the issue so our team can assist you.

What We Can Help With

Account and login support
Booking enquiries
Companion application enquiries
Refund and cancellation questions
Safety or incident reporting
Privacy or data-related questions
General support

Helpful Links

FAQ Privacy Notice Terms of Service Refund Policy Medical Disclaimer
Medimate does not provide medical advice, nursing care, medication administration, personal care or emergency transport. For medical emergencies, please contact 999 or seek immediate medical assistance.
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