Medical Disclaimer

Last Updated: 12th June 2026

1. Nature of Medimate Services

Medimate provides non-medical companion services to support individuals attending clinic and hospital appointments.

Our services are designed to provide practical assistance, emotional support, and appointment companionship.

Medimate is not a healthcare provider, medical clinic, hospital, nursing agency, ambulance service, or medical practice.

2. What Medimate Companions May Do

Depending on the booking and circumstances, companions may:

• Accompany users to medical appointments
• Assist with hospital and clinic navigation
• Provide emotional support and companionship
• Help record appointment notes
• Assist with communication during appointments
• Provide basic non-clinical appointment coordination

3. What Medimate Companions Are Not Allowed To Do

Medimate companions are strictly prohibited from:

• Providing medical advice
• Diagnosing medical conditions
• Prescribing treatment
• Administering medication
• Performing nursing duties
• Performing medical procedures
• Handling medical equipment requiring professional training
• Making healthcare decisions on behalf of users
• Providing emergency medical services
• Lifting patients
• Performing bed-to-wheelchair transfers
• Providing physical transfer assistance requiring clinical handling

4. Medical Decisions

All healthcare decisions should be made by qualified healthcare professionals, including doctors, nurses, pharmacists, and other licensed practitioners.

Users should not rely on Medimate companions for medical advice or healthcare decision-making.

5. Emergency Situations

Medimate services are not intended for medical emergencies.

If a medical emergency occurs, users should immediately:

• Call emergency services (999)
• Seek assistance from healthcare professionals
• Proceed to the nearest emergency department where appropriate

6. Limitation of Responsibility

While Medimate strives to provide reliable and professional companion services, Medimate does not guarantee medical outcomes, treatment results, healthcare decisions, or clinical advice.

Users acknowledge that Medimate's role is limited to providing non-clinical companionship and support services.

7. User Acknowledgement

By using Medimate, users acknowledge and agree that:

• Medimate is a non-medical companion platform
• Companions are not engaged to provide healthcare services
• Medical advice must be obtained from qualified healthcare professionals
• Emergency situations require immediate medical attention through appropriate healthcare channels

8. Changes to this Disclaimer

Medimate may update this Medical Disclaimer from time to time. Any updates will be published on this page.

9. Contact Us

For enquiries regarding this disclaimer:

Medimate Technologies Sdn. Bhd.
Email: support@medimate.com.my