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Trust & Safety

Companion Training &
Safety Standards

How Medimate screens, trains, and approves companions before they support any patient or family.

4-Step Screening
6 Training Areas
MOU Partner
100% Non-Medical
Screened & Verified
4-step approval process
Training Partnership
CoreLife Partnership
6 Core Modules
Structured training
PDPA Compliant
Data privacy trained
Non-Medical Role
Clear role boundaries
Official Training Partner

A Partnership Built on Professional Standards

Medimate's companion training programme is developed and delivered in partnership with CoreLife Training & Consultancy Sdn. Bhd., an established training provider in Malaysia. This partnership is governed by a signed Memorandum of Understanding (MOU), which defines the structure, scope, and standards of the training programme.

Official Training Partner CoreLife Training & Consultancy Sdn. Bhd.
HRD Corp Registered Training Provider · Training led by HRD Corp-accredited trainers
Official Training Partner
CoreLife is currently Medimate's training partner for companion onboarding. Training content, delivery, and assessment standards are agreed upon by both parties and reviewed in accordance with the MOU terms. Medimate retains full discretion over companion activation — training completion through CoreLife does not automatically grant access to the Medimate platform.
Screening Process

Who Gets Approved to Be a Companion?

Every companion application goes through a multi-stage review before the individual is permitted to support any patient or family member on the Medimate platform.

01
Step 1
Application Review

Candidates submit an application covering their background, experience, and motivation. The Medimate team reviews every application to assess suitability before the candidate is invited to proceed.

02
Step 2
Identity & Background Verification

Candidates provide identity documentation and relevant credentials for verification. Registered nurses must provide a valid Annual Practising Certificate (APC) from the relevant Malaysian regulatory body.

03
Step 3
Training Completion

Approved candidates complete the Medimate companion training programme in partnership with CoreLife Training & Consultancy Sdn. Bhd. Duration depends on the candidate's professional background.

04
Step 4
Platform Approval & Activation

Completing training does not guarantee activation. Each candidate undergoes a final review by Medimate before being granted access to accept bookings. Activation is at Medimate's sole discretion.

Training Programme

What Every Companion Is Trained In

Six core areas designed to prepare companions for real-world hospital and clinic visit support — safely, professionally, and within the non-medical companion role.

01
Communication Skills

Clear, respectful, and patient-centred communication with patients, family members, and hospital or clinic staff throughout the appointment.

02
Professional Conduct

Understanding and maintaining appropriate boundaries, conduct standards, and companion responsibilities at all times during a booking.

03
Patient Support Awareness

Recognising patient needs, managing anxiety or distress calmly, and providing a reassuring non-clinical presence from arrival to discharge.

04
Hospital Navigation Awareness

Familiarity with registration counters, appointment queues, pharmacy procedures, wards, and typical hospital and clinic workflows.

05
Confidentiality & PDPA Awareness

Handling patient information responsibly and in full compliance with Malaysia's Personal Data Protection Act (PDPA 2010).

06
Emergency Escalation Procedures

Knowing when and how to escalate a situation — including alerting hospital staff, contacting emergency services, and notifying the patient's emergency contact.

Assessment Standards

Training Duration & Completion Requirements

Training duration is structured by candidate background, as defined in the MOU between Medimate and CoreLife Training & Consultancy Sdn. Bhd.

Category A

Registered Nurses
1 day
Registered Nurses with valid APC

Nurses registered with the relevant Malaysian regulatory body holding a current Annual Practising Certificate complete a 1-day refresher programme prior to companion activation.

Category B

All Other Candidates
2 days
Public, retirees & other professionals

Members of the public, retirees, and healthcare or allied health professionals without a current nursing APC complete a 2-day programme prior to companion activation.

Submit Application
Complete Training
Pass Assessment
Platform Activation

Important: Completing the training programme does not automatically guarantee activation on the Medimate platform. All companions are subject to Medimate's independent screening and approval process. Activation is granted at Medimate's sole discretion following satisfactory completion of all onboarding requirements.

Role Boundaries

What Companions Do Not Do

Medimate is a non-medical companion platform. All companions — regardless of their personal background or qualifications — operate strictly within a non-medical support role when providing services through Medimate.

Provide medical advice
Only licensed professionals may advise on health conditions
Provide medical diagnosis
Diagnosis requires a registered medical qualification
Provide medical treatment
Treatments must be prescribed and performed by clinicians
Perform clinical services
Clinical procedures require regulated training and certification
Provide nursing care
Nursing is a regulated healthcare profession in Malaysia
Administer medication
Medication administration requires medical authorisation
Lift or transfer patients
Physical transfers require professional training to avoid injury
Act as emergency medical responder
Emergency response must be handled by qualified personnel
For all medical concerns, please consult a qualified healthcare professional. A Medimate companion's role is to support — not replace — the medical team or the family members who know the patient best. If a medical situation arises during a booking, companions are trained to alert hospital staff and the patient's emergency contact immediately.
Safety & Booking Safeguards

How Every Booking Is Protected

Safety requirements are built into every Medimate booking from the moment it is confirmed.

Emergency Contact Required

Every booking requires a designated emergency contact. This person is accessible to the companion throughout the appointment and will be contacted immediately if any concern arises during the visit.

Companion Identity Verified

Companions are identity-verified during the application process. Patients and families can view companion profiles and booking details within the Medimate app before and during the appointment.

In-App Updates for Family

Family members who book on behalf of a loved one receive real-time appointment updates synchronised through the Medimate app — keeping them informed without needing to be present.

Emergency Escalation Protocol

Companions are trained to escalate any unexpected situation to hospital staff immediately. They do not manage medical emergencies independently — alerting the clinical team is always the first action.

All 4 safeguards are active on every Medimate booking

Trained. Screened. Trusted.

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