Pilot Companion Registration Now Open · Q4 2026 Pilot Apply as a Pilot Companion →
Q4 2026 Pilot · Klang Valley
Medical Appointment Companionship

Hospital & Clinic Visits Made Simple

Book a trained, non-medical Companion for hospital or clinic appointments in Malaysia.

So your loved one does not have to attend important appointments alone.

Non-medical support only. No medical advice, nursing, medication, personal care or emergency transport.
Get Launch Updates Apply as a Pilot Companion

Pilot rollout planned for Q4 2026 in Klang Valley.

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An adult daughter walking arm-in-arm with her elderly mother through a bright hospital corridor in Malaysia, smiling together
Who Is Medimate For?

Non-medical support for appointments when it matters most.

Medimate is for individuals and families who need dependable, non-medical companionship during hospital and clinic appointments.

Older Adults

Attending Appointments with Confidence

Medimate is for older adults attending clinic or hospital appointments who would benefit from a calm, familiar presence for practical support — someone to help navigate the visit, not to manage medical decisions.

  • Assistance with registration, forms and queuing
  • Familiar, respectful presence throughout the visit
  • Support with hospital or clinic navigation
Families

Booking Support for a Parent or Loved One

If you cannot attend your parent's or loved one's appointment in person, Medimate allows you to arrange non-medical companionship on their behalf. Receive authorised appointment updates through the app.

  • Book on behalf of a family member
  • Receive in-app updates where authorised
  • Non-medical role only — for clinical decisions, consult the attending doctor
Individuals

Attending Appointments Alone

Going to a hospital or clinic by yourself can be difficult to navigate — especially for unfamiliar facilities, language differences, longer visits or situations where practical assistance would help. A Companion handles the non-medical logistics.

  • Practical support from arrival to completion
  • Non-clinical note-taking with consent
  • Help with registration, directions and waiting

Find yourself or someone you care for in one of these situations?

Get Launch Updates →

Pilot rollout planned for Q4 2026 in Klang Valley.

How It Works

Getting support is simple.

From account creation to appointment completion — here is how Medimate works.

01
Coming soon

Create an Account

Download the Medimate app and create your account. You can book for yourself or register as a family member booking on behalf of a loved one.

02
Coming soon

Enter Appointment Details

Enter the date, time, hospital or clinic, and details about the appointment or the person being accompanied. Transport to the appointment must be arranged separately.

03
Coming soon

Match with a Medimate Verified Companion

Medimate will look for a suitable trained and verified Companion, subject to availability and service coverage in your area at the time of booking.

04
Session complete

Complete the Appointment

Once the appointment is complete, the Companion concludes the session. Review the session summary and provide feedback through the app.

Please note: Medimate provides non-medical companion support for hospital and clinic visits only. Our Companions are not nurses, caregivers, or medical professionals. This service is not suitable for individuals who are bedridden, clinically unstable, require continuous medical monitoring, nursing care, medication administration, personal care, or physical transfer assistance. If in doubt, please consult a healthcare professional before booking.

Our Services

Support for Hospital and Clinic Appointments

Choose the level of support you need. All companion fees are charged at a fixed hourly rate — no hidden costs, no surprises.

Meet at Hospital — Companion Only

RM40/hr
  • Companion meets you at the hospital or clinic
  • Assistance with registration & directions
  • Support throughout the appointment
  • Non-clinical notes (with consent)

Companion service fee only. Transport to the appointment arranged by you.

Get Launch Updates →
Most Popular

Home Pickup & Return — Companion Only

RM40/hr
  • Companion meets you at your home or doorstep
  • Accompanies you to and from the appointment using transport arranged by you
  • Full support throughout the visit
  • Non-clinical notes (with consent)

Companion service fee only. Transport must be arranged separately by the User or Booking Recipient. Medimate does not currently provide transport.

Get Launch Updates →
Phase 2 — Not Currently Available

Companion + Transport

Future Service
  • A future service concept combining companionship with transport arrangements
  • All charges to be shown before confirmation
  • Full companion support included

Availability is subject to applicable regulatory, licensing, safety and operational requirements. Not currently available. Do not book transport through Medimate at this time.

Register Interest for Phase 2 →

Companion Services are non-medical support only. No medical advice, diagnosis or treatment is provided. Read our Medical Disclaimer.

Not sure how it works? See how easy it is to get started
Accountability by Design

Built for Trust, Not Just Convenience

Identifying the need was only the beginning. Medimate is also being designed to provide clearer accountability, transparency and support when appointment companionship does not go as planned.

Explore Trust & Safety → Companion Training & Standards
Q4 2026 Pilot · Klang Valley

October Pilot Companion Intake Now Open

Medimate is accepting applications for its Q4 2026 Pilot Companion cohort in Klang Valley. Limited to 20 seats.

October 2026 Intake 20 Seats Only HRD Corp Claimable Course
HRD Corp Claimable Course

Medimate Medical Appointment Companion Program
Training Programme No. 10001742726

Approved HRD Corp Claimable Course listing. Claimability is subject to HRD Corp rules and employer eligibility.

Learn more about our training programme
01

Communication Skills

Clear, respectful interaction with patients, families, and hospital staff throughout the visit.

02

Professional Conduct

Understanding boundaries, maintaining appropriate conduct, and fulfilling companion responsibilities with care.

03

Patient Support Awareness

Recognising patient needs, managing anxiety, and providing calm, reassuring presence at every stage.

04

Hospital Navigation Awareness

Familiarity with registration counters, appointment queues, wards, pharmacies, and typical hospital workflows.

05

Confidentiality & PDPA Awareness

Handling patient information responsibly and in compliance with Malaysia's Personal Data Protection Act.

06

Emergency Escalation Procedures

Knowing when and how to escalate a situation — including contacting family members and notifying hospital staff.

Important: Medimate companions are not healthcare professionals. Training prepares companions for appointment support roles — not for medical care, clinical tasks, or emergency response. All companions are subject to Medimate's screening and approval process prior to activation. Completion of training does not automatically guarantee activation on the platform.
Official Training Partner CoreLife Training & Consultancy Sdn. Bhd.
Official Training Partner
Apply as a Pilot Companion →
Make an impact — and get paid for it. Explore Companion Training and Standards →

Pilot rollout planned for Q4 2026. Registration of interest does not guarantee selection.

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Scan the QR code to apply from your phone.

Please note: Training completion does not guarantee activation, bookings or income. Companion activation is subject to Medimate's screening, onboarding checks, service agreement, training completion and platform approval.
Klang Valley · Q4 2026 Pilot

Stay Updated on Medimate's Launch

For patients and families who want to know when Medimate becomes available in Klang Valley.

🚀 Takes less than 2 minutes

Get Launch Updates

Leave your details and we'll notify you when Medimate opens for pilot rollout and future service availability.

Want to become a Pilot Companion?

Medimate is now accepting applications for its Q4 2026 pilot companion cohort in Klang Valley.

Apply as a Pilot Companion →
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Free to register. No commitment required. Your data is kept private.

Frequently Asked Questions

Everything You Need to Know

Have a question not listed here? Email us or Chat on WhatsApp

A Medimate Companion accompanies you — or your loved one — to a clinic or hospital appointment. They help with registration, navigation, paperwork and queuing, and can take non-clinical notes during the consultation (with consent). If you have booked on behalf of a family member, appointment updates are synchronised through the Medimate application where authorised. Companions provide non-medical support only.

Companions do not provide medical advice, diagnoses, or treatment. They do not administer medication, perform any clinical tasks, lift or transfer patients, assist with personal care (toileting, bathing, dressing or feeding), or act as emergency responders. For any medical concerns, please consult a qualified healthcare professional.

Some Medimate Companions may have a nursing or healthcare background. However, when providing services through Medimate, they operate strictly in a non-medical companion role. Companions do not provide medical advice, diagnosis, treatment, nursing care, or clinical services during the appointment. For medical care and clinical decisions, please consult the attending healthcare professional.

Yes. Medimate allows family members to book a Companion on behalf of a parent or loved one. You can enter the appointment details and the person being accompanied, and where authorised, receive in-app appointment updates during the visit. A Companion will accompany your parent through registration, navigation, waiting and the appointment — providing non-medical support throughout. For clinical matters, your parent should continue to rely on the attending doctor and healthcare team.

Medimate is launching its pilot first across Klang Valley, with initial coverage across Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, Cheras, Ampang, and surrounding areas. Exact service availability within Klang Valley will depend on companion availability in your area at the time of booking. Expansion to additional cities is planned for a future phase.

Cancellations four hours or more before the booking start time receive a full refund. Cancellations two hours to less than four hours before receive an RM20 cancellation deduction. Cancellations less than two hours before receive an RM40 cancellation deduction. Full details are set out in our Refund & Cancellation Policy.
Get Launch Updates →

Free to register. No commitment required.

Find Medimate Malaysia Online

When searching for us, use “Medimate Malaysia” to find the official Medimate website.